| 做好物业保洁工作注意礼仪礼貌与仪容仪表 |
| 添加时间：2019/11/8 14:49:50 浏览次数： |
| 礼仪礼貌与仪容仪表 Courtesy and appearance 某参加工作不久的女大学生，在上卫生间时被一名保洁人员说其不冲厕所。她在半年之后提起此事时还非常激动地说“我是这么没有素质的人吗”。试想，如果是一个经良好礼仪培训的保洁人员当发现有人不冲厕所时，就会默默地用自己努力的工作来感动服务对象，而不是埋怨服务对象的行为。在工作中不注意服务中的礼貌用语会给顾客留下坏的印象。 A female college student who took part in the work soon was told by a cleaner that she didn't flush the toilet when she went to the bathroom. When she mentioned it half a year later, she said excitedly, "am I such a person without quality?". Imagine that if a cleaner who has been trained in good manners finds that someone doesn't flush the toilet, he will quietly use his hard work to move the service object, rather than complain about the behavior of the service object. Not paying attention to the polite expressions in the service at work will leave a bad impression on customers. “礼仪礼貌”、“仪容仪表”实际上反映了一个企业的管理水平。管理工作中，应避免保洁人员带着不愉快的情绪来上班，或对主管人员有抵触情绪。 "Courtesy" and "appearance" actually reflect the management level of an enterprise. In the management work, the cleaning personnel shall not come to work with unpleasant emotions or have resistance to the supervisor. 统一服装、统一形象，也是良好的仪容仪表的基本要求。员工不能因为服装不那么合适或不太喜欢，或怕见到熟人等各种原因而对穿工作服或其他规范要求产生抵触心理，而出现不穿或穿着不整齐的现象。 Uniform clothing and image are also the basic requirements of good appearance. Employees should not be afraid of wearing work clothes or other standard requirements because the clothes are not suitable or disliked, or they are afraid to see acquaintances and other reasons, so that they will not wear or dress neatly. |
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